At Shoply PK, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect item, we're here to help.

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Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received the wrong item.
• The product has a manufacturing defect.
• The item is incomplete or missing parts.

To be eligible, you must contact us within 7 days of receiving your order.

Return Process

To request a return:

Email: shoplypk9624@gmail.com

WhatsApp/Phone: 0307-9297973

Please include:

• Your Order Number
• Full Name
• Clear photos or videos of the issue
• Brief description of the problem

Our support team will review your request within 24–48 business hours.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), Shoply PK will bear the return shipping cost.
• If the return is not due to our error and is accepted as an exception, the customer may be responsible for the shipping charges.

• Contact Us

  If you have any questions regarding returns or refunds, please contact us:

  Shoply PK

  Email: shoplypk9624@gmail.com

  Phone / WhatsApp: 0307-9297973